eastbourne mortgage advice guide

Client Satisfaction Survey – 2018

In March 2018, we emailed our clients asking to anonymously take part in our first annual client satisfaction survey. The aim was to find out what we are doing well and what we can improve on. Believing in complete transparency we have published the results in this guide. Download here: 2018 Client Satisfaction Survey

Question: Which financial products did you proceed with?

Top 5 services used:

65.59% Residential Mortgages
17.26% Insurance & Protections
13.98% Will Writing & Estate Planning
9.68% Buy-to-let Mortgages
4.30% Secured Loans & Bridging Loans

Question: How likely are you to do the following…?

92.47% of clients said that they would be ‘very likely’ to or ‘already have’ used their Adviser again.
90.32% of clients said that they would be ‘very likely’ to or ‘already have’ rated their Adviser 5 stars on TrustPilot.
93.55% of clients said they would be ‘very likely’ to or ‘already have’ recommended their Adviser to family & friends.

Question: How would you rate your Adviser in the following areas?

% of clients ranked their adviser ‘very good’ or ‘outstanding’:

1. Took time to learn about me and my situation: 95.70%
2. Knowledge of products advised on: 96.74%
3. Availability and returned calls: 97.83%
4. Was friendly and approachable: 100%
5. Dealt with issues well and solved problems: 94.57%
6. Communicated well and in plain English: 98.90%

The blog postings on this site solely reflect the personal views of the authors and do not necessarily represent the views, positions, strategies or opinions of Sentry Advice Limited. All comments are made in good faith, and neither Sentry Advice Limited nor the author will accept liability for them. No advice is given in any posting. Please contact your adviser for more information or advice.

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